Well my excitement was shortlived this morning. The lovely salesman who went out of his way to help us last week stuffed up majorly. He read the dimensions of the heat pump incorrectly therefore the installation guys turned up this morning with a heat pump that wouldn’t fit the wall space required. I was straight on the phone to salesman, he was certain he had done the right thing but after checking the book in front of me he had used the outside measurements not the inside. Being a public holiday here today, the warehouse closed so nothing we could do until tomorrow. The installation guys rang their boss who was furious and demanded salesman open warehouse and bring out correct heater. Salesman rings back stating ‘no stock’ of correct sized heat pump, maybe one can be ordered in and installed by late next week. Cindy stressed by this stage and on the phone to husband who was at his mum’s unit helping her with her issues (poor husband). Installation guys say we have a panel heater here too to drop off, I said no you are installing that too. They were not told that they had to do that, I said we have paid for the installation so you will be doing that. AAAAAARRRRRRGGGHHHHHHHH!!!! Oh for a glass of bourbon at this stage. Anyway, husband came home to keep wife sane, installation guys put in panel heater (without the holes in the bathroom walls they thought they may have had to make for wiring) and sadly no heat pump until further notice. We are so furious with salesman as we have paid for and already put in claim for insurance for heat pump that is too big. I just hope now that we have to go down in size the kw’s will heat our living area ok and we will get a refund for the difference. Why can’t things run smoothly?
What a major pain in the bum!
Hugs
xxx